VR sells turning service which includes the turning service itself with the equipment needed for its performance and the coordination of the services.
The orderer (customer/operator) is responsible for ensuring that the train is brought in time for the service, also ensuring that the train is ready for the service and that the train will be moved out from the turning hall once the service has ended. During freezing weather, making the train ready for the turning service also requires emptying the toilet and water system to prevent freezing during turning. In addition, the orderer must ensure that the bogies are not frozen (the underside of rolling stock must be unfrozen before turning).
The orderer is responsible for providing VR with the technical documentation of the wheelsets and bogies of its rolling stock, including the rolling stock-specific turning specifications, allowed diameter differences and all other information required.
The orderer is responsible for the documentation and information it has provided. A change in the wheelset profile requires a separate order. To start with, VR acquires the required equipment-specific software for the turning machinery if it cannot be found in the current selection. There will be a separate charge for this. Note! The technical capacity of the machines and devices used may limit the rolling stock-specific service offer in question at different locations.
The minutes of the turning records are given to the orderer in connection with the turning job.
VR sells the pit lathe turning service in Helsinki and Oulu depots.
Invoicing in accordance with the realised amount (€378/hr, VAT 0%, taking into account the appointment time for carrying out the work. Minimum charge 1hr).
Quantity discounts can be negotiated in cases where the customer's buying volumes are considerable.
The turning service is charged once a month in accordance with the usage.
VR will not charge for turning work that has not been performed for a reason attributable to VR.
Prices are calculated separately for day, evening and night work as well as for weekend work.
The price does not include acquisition of any turning program.
In urgent cases, an extra charge for an urgent work is added to the price.
Other matters related to pricing, delay by the customer etc.
Agreement model and booking of capacity
A service agreement is made with every orderer (customer/operator) of the service.
The orderer of the service will provide VR a yearly estimation of the turning needs (rolling stock-specific need by units) and of the desired turning times (weekdays and hours). On the basis of this, VR will draw up a preliminary turning plan and identify possible conflict situations between the plans of different orderers.
The primary means for resolving possibly overlapping bookings is by negotiation with the orderers. If no solution for the conflict situation can be found, VR will decide upon the turning order, keeping in mind equality. The turning service order will be resolved in such a way that each orderer will be reserved, primarily, those turning times they have desired in proportion to the number of orders.
On the basis of the annual estimation, VR will confirm the order and possible turning service times always for a calendar year at a time. VR will provide a detailed turning service schedule for each calendar month two weeks before the beginning of the month at the latest. In the turning service schedule, the turning time is booked for the orderer at the accuracy of one hour. The orderer will confirm the booked turning service time at least one week before the beginning of each calendar month.
In addition, the turning service will be sold in the order of booking into a work queue which is at least seven days from the time of booking. When the capacity allows it, turning service is offered also during the weekends and night-time.
For exceptional situations, VR strives to leave turning capacity for possibly urgent turning needs, so that it would be possible to perform turning work also within seven days, provided the capacity allows it. In that case, the turning service would be placed into the next free time slot in the work queue. VR would, in that case, charge extra for urgent work in addition to a normal turning service.
If the orderer wants to change the turning appointment agreed on earlier, the change must be made seven days before that appointment at the latest. In the timing of the changed turning appointment, the normal, above-described principles will be applied.
VR will inform about the planned maintenance downtime beforehand. In Helsinki, VR has the right, in its discretion, to use the lathes of the Helsinki depot for turning. A single lathe is reserved primarily for urgent turning needs. Following any service interruption, the queue will be dismantled in the originally agreed order for turning services.
The first year of the service is its deployment year: the implementation of the service is experimented with and monitored and then the functioning of the operational model is evaluated. If any needs for alteration are spotted, the service can be changed in the way desired.